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I got a couple of issues with the liners, which needs restretching from the initial install.

Initially, they came out and bypassed it because it was leaking out of it, but they got everything resolved there.

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The heater cracked and the reps from Blue Haven came out and took pictures. It’s not what it was supposed to look like. And the pool is not the way we designed it. The pool is okay but it’s not magical, and the experience itself just reduced it.

I've had a couple of people ask me about the pool recently and I tell them not to go with Blue Haven. It also seemed like the girl that worked in the office didn’t like Laura. And then we found out that they were gonna dig two days before they came and someone had to be here. I had to cancel patients because of the short notice which doesn’t help my job. And even when this whole disaster with the digging was wrong, it was Laura who came.Īlso, we never had any date, and when we did, it was urgent, and my husband and I both work and so I had to cancel patients to come when they needed to have someone to come look or some county person had to be here. If I couldn’t get answers or if they were closed on Fridays, I would text Laura. I spoke with the girl in the office that fields the calls for Scott. But I would call and try to get answers of when they’re gonna start and Scott was never available. So, that wasn’t their fault and I don’t hold that against them. We had a lot of rain, so I understand that has to be dry for a couple of weeks. Then, they started digging the end of April. So, that delayed our pool being done because they would do one step with us, then go over there do one step with them, so it was extremely lengthy when it shouldn’t have been as much. Then, our next-door-neighbor had talked them into doing his pool at the same time. We were like the first on the waiting list which was fine. That didn’t sit well with me, but since the whole rest of the experience was so incredible, I just chalked it up just let that one go. So, I contacted the project manager that oversaw it and he just told me to take some more soap and water and try to do it again.

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There was some overspray on some of the windows and I tried to get it off, but I couldn’t. Everything has been running well and working as they guaranteed.Įven though they graded out some of the yard that was dug up, it was filled with chunks of concrete so I had to go through that. But other than that, there have really been no issues. There are a bit of spots of rusting underneath some of the stones and I’m just trying to figure out that.

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There is a bit of calcium buildup from the water fountain so I’m trying to figure out how to maintain that. They stayed on target the entire time through the process. Also, the construction was right on target. I made some changes toward the end and things like that once it started filling in, but for the most part, it’s exactly as what they described, the pictures they sent, the design that they came up with.